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The returned product was damaged - how to handle the payment?

Ryan Haidinger avatar
Written by Ryan Haidinger
Updated over 3 months ago

Overview

TryFit maintains an active payment authorization on the customer's card throughout both the trial period and the return window. This means if a customer returns an item in damaged condition, you have the option to decline the return and charge them for the item. The authorization ensures funds remain available for this purpose, protecting your business from losses due to damaged merchandise.

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