Overview
When a customer receives an email notification from TryFit, the "From Email" will be from our company email address. However, we also give you the option of sending email from your company domain as well.
Note: This feature requires adding DNS records to your domain host, if you're not comfortable setting this up please ask your technical team.
Get Started
To get started, you will need to click into: Display > Trial Email , and scroll to the very bottom of the page, where you'll find the "Custom Sender Domain" area.
There are two steps to setup your custom email domain:
The 1st step is to enter in the "From Email" that you would like to use within the text field. This should be a real email address, that you can receive email.
The 2nd step is to click on the Setup button. TryFit will generate a set of DNS records that need to be added to your domain's DNS in order for emails to begin sending with your Custom Email Address.
TryFit provides the following credentials:
DKIM Hostname
DKIM Type
DKIM Value
Return-Path Hostname
Return-Path Type
Return-Path Value
Once your generated values are added to your domain's DNS, it may take up to 24 hours for the updates to propagate. While we wait for domain propagation to complete, TryFit will display the status of both the DKIM and Return Path under the From Domain field.
Once propagation is completed, all emails will begin sending with your "From Email" as defined above. In addition, a green checkmark indicator will appear under the field showing that the DKIM and Return Path are verified.
Setup DNS Records with Shopify
If you're currently using Shopify as your domain host, the DKIM and Return Path values need to be altered slightly in order to be validated. Shopify provides a support guide which walks you through adding custom DNS records to your account. The following changes need to be made when adding our credentials to your store:
DKIM Hostname: {value}._domainkey
Return-Path Hostname: pm-bounces
For the DKIM Hostname, you must remove your domain name after "domainkey" so it appears similar to the above. The {value} tag will be replaced in TryFit with a unique number.
For the Return-Path Hostname, you must remove your domain name after "bounces", so it appears similar to the above.